No. It is not mandatory with the pay monthly contract deals. However, insurance cover is free for 1st 3 months and thereafter chargeable at £ 5.99 per month. Insurance can be cancelled anytime by giving 30 days written notice.

What does the policy cover?

The policy covers your mobile phone against theft, Accidental Damage and Breakdown within the territorial limits during the period of Insurance.

For further detail click here Insurance T&C

How much is my Premium and how will it be collected?

For the first three months of your contract, you do not need to pay any premium. From the 4th Month onwards you will be required to pay a premium of £ 5.99 per month. The premium will be collected via direct debit from your bank account.

Can I avail phone Insurance if I am a non UK resident?

Unfortunately this policy is only meant for people who are residents of the UK.

How do I make a claim, if my phone has been stolen?

First of all contact your network service provider and have the phone line barred to prevent any unauthorized calls.
Inform the police and obtain a Crime Reference Number.

Contact the claim processing department, details is given in the policy document which will be sent along with the package.

How long does it take for any insurance claim to be processed?

It generally takes three working days in case the phone needs to be replaced. However if the phone needs to be repaired, it would take around 8 to 10 working days.

What do I do if I have an insurance enquiry or complaint?

For all enquiries related to the insurance services, you should, in the first instance, telephone or write to:

Citymain Administrators Limited
Post Box 116
Ryde PO33 2wx
Tel: 0870 066 2112