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FAQ |
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| Orders & Delivery |
How can I know the status of my order?
Normally we deliver the phones within next 24-48 hrs of order. In case you do not receive the package within 48 hrs, please give us a call on 0800 097 3651 to know the status of your package.
When will you deliver?
Your phone will normally be delivered within 24 to 48 hrs of ordering This is subject to stock availability, positive credit check status and payment authorisation on the network. Due to the increasing popular demand for the 3 handsets, next day delivery on these phones cannot be guaranteed.
Do you deliver on Saturday?
We do not guarantee delivery on Saturday. However up on request in a few cases orders dispatched on Friday get delivered on Saturday. Additional charges are applicable in case Saturday delivery is made. Please refer to the terms and conditions for applicable charges.
Can I have my goods delivered to an alternative address?
Normally we deliver the goods only at the registered address of the card holder. To have the goods delivered at an alternative address, we will need the proof of address for that particular address. This can be in the form of utility bill, electricity bill, address verification certificate from the employer etc. Please send the proof through fax at 08458909006. We understand that this may cause inconvenience to some of the customers, but by doing so we are trying to reduce online frauds.
Can I have a product delivered outside the UK?
We are able to deliver only to the UK addresses (including Northern Ireland).
Under what conditions will my delivery be delayed?
Most common reasons for the delay in delivery may be:
i) that the proofs which you provided to us are not acceptable/invalid.
ii) that the credit / debit card details you provided are not valid.
iii) that the phone model which you ordered is out of stock.
Do I need to sign any document at the time of delivery?
YES, you will need to sign the proof of delivery before accepting the package. Please show your proof of address (e.g. utility bill) to the person delivering the package.
Who will deliver the package?
Most of the times for the delivery of pay monthly phones we use Royal mail Special Delivery. Additionally we also use Initial City link for delivery of goods.
What happens if I am not in when Royal Mail attempt delivery?
If you are not available to accept the package, the delivery boy will leave a calling card with a number for you to call. You can call on this number to locate your package. The package will be kept with the local depot of the courier service provider (Royal mail / City link).
If you do not collect the package within next 4-5 working days, it will be redirected to us.
Why was an amount of £1.99 deducted from my credit card, even when I ordered a free pay monthly phone?
In case of pay monthly contract deals, an administrative fee of £1.99 is charged for the verification of card details, determining credit limit and establishing ownership. The fee will be debited from your credit/ debit card account furnished at the time of purchase. For further details please refer to the terms and conditions.
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