1.Definitions:

The following words and expressions shall have the following meanings:

Accessories: Products approved by Orange which you use in conjunction with your phone. They include (without limitation) batteries, chargers, car kits, headsets and carry cases.

Account: Our records of your payments and outstanding Charges, plus your personal details.

Bar: A block placed by us on some or all of the Services you normally use (except for calls to emergency services).

Charges: All charges for Services, as published in our periodically updated Price Guide. These include any reasonable administration charges.

Connection: The process of giving you access to a Service. Disconnection and Re-connection have a corresponding meaning.

Contract: The terms and conditions described herewith which are binding on both you and Orange for each phone you connect to the Orange Network.

Customer Literature: Printed matter published by Orange which provides information on Orange Services. It may be distributed with new Phones or in mailings to some or all Orange Customers.

Deposit: A refundable amount that Orange may ask you to pay before we Connect or Re-connect you to the Network or before providing any Service.
Line One and Line Two: Line One is the primary means by which you have access to the Services. Line Two is a second line on the same phone number.

Minimum Term: The period of 12 months commencing on the date of Registration.

Monthly Billing Date: The day in each month on which your billing statement will be issued after you have been connected.

Network: The public telecommunications system by which Orange makes Services available in the United Kingdom.

Orange Additional Services: Optional Services (including Roaming and International Calling) which cost extra whether they are supplied in conjunction with Price Plans or outside Price Plans.

Orange: Orange Personal Communications Services Limited or any organisation that may succeed it as the assignee of the Contract.

Phone: A mobile telephone (excluding Accessories, but including the charging unit and SIM) which is approved by Orange for connection to its Network.

Price Guide: A publication which lists our current Charges and which is updated from time to time.

Price Plan: A bundle of airtime and supplementary Services offered by orange for an agreed monthly payment.

Registration: Our acceptance of your application for Services and our record of your Customer and User data prior to Connection. Register has a corresponding meaning.

Roaming: An optional Service which allows you to use your Phone on other operators’ networks, usually in foreign countries.

Services: Network and other Services, including Orange Additional Services, provided or procured by us for you to use.

SIM: A cord or other device which contains your personal telephone number and which is programmed to allow you to access the Network.

Suspension: The temporary disconnection of Services. Suspend has a corresponding meaning.

User: you, or another person named by you, who is authorised to incur Charges to your Account.

2. Your Contract and the Minimum Term:

Your contract runs for at least 12 months

2.1 For each Phone you own, your Contract starts on the date of Registration and has a Minimum Term of 12 months.

What happens when the Minimum Terms ends

2.2 After the Minimum Term ends, we will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4.

3. Provision of Services

What we aim to provide in the UK

3.1 we will take all reasonable steps to make all Services available to you at all times. The Services are only available within the range of the base stations that make up our Network. However, please note that:
3.1.1 The quality and availability of Services may sometimes be affected by factors outside our control such as local physical obstructions, atmospheric condition, other causes of radio interference, and faults in other telecommunication networks to which the Network is connected.
3.2 The quality of our Services may not be at its best inside buildings or below ground.

Service may sometimes be affected by maintenance and upgrading.

3.3 The Network and the Services may from time to time require upgrading, modification, maintenance or other works. These may result in some or all of the Service becoming temporarily unavailable. In such cases, we will do everything we can to provide alternative Service and keep the period of non-availability to a minimum. However, some interruption may be inevitable.

Suspension of Services if you break your Contract

3.4 We may suspend some or all of the Services you use, without giving you notice, if we have good reason to believe that you haven’t complied with one or more of the terms of your Contract.
3.4.1 If you don’t pay your bill within the stipulated time in Condition 6.1, we reserve the right to Bar all outgoing calls from your Phone (with the exception of calls to the emergency services). This Bar will remain in force until you have paid everything you owe us. At our discretion, we may charge you for Re-connection and removal of the Bar.
3.4.2 We may suspend some or all of the Services you use, without giving any notice, if we have good reason to believe that you haven’t complied with one or more of the terms of your Contract.

Suspension of Orange Additional Services

3.5 We reserve the right to suspend, either temporarily or permanently, part or all of any Orange Additional Services after giving a notice.

Monitoring the Services you use

3.6 For the purpose of good management and security, we may need to monitor the contents of any text message you send from time to time. We may also tape conversations between you and our customer services for training purposes.

Roaming Services outside the UK

3.7 Roaming relies on the telecommunications systems of foreign networks, over which we have no control. We cannot therefore offer any guarantees about roaming services.